Privacy Policy
Last updated: 11 August 2026
This page explains what personal data HobChimneyRepair Mumbai collects when you call, WhatsApp, or use our contact form for Faber chimney and hob repair services — and how we use, store and protect it.
1. Introduction
HobChimneyRepair Mumbai ("we", "us", "our") provides independent, multi-brand chimney, hob and kitchen appliance repair services in Mumbai, including repair services for Faber-brand appliances. This Privacy Policy explains what personal data we collect through this website, phone calls, and WhatsApp, why we collect it, how we use and protect it, and the choices you have.
2. Information we collect
We collect only the information needed to schedule and carry out a service visit:
- Contact details — name, phone number, and service area/address you provide when booking.
- Service details — appliance type, model (if shared), and description of the fault.
- Communication records — messages sent via our WhatsApp number or contact form, and call logs for quality and scheduling purposes.
- Technical data — standard website analytics such as pages visited, device type, and approximate location (city-level), collected automatically when you browse this site.
We do not collect payment card details through this website — payments for services are handled directly with the technician or through a separate payment link/app, not stored on this site.
3. How we use your information
- To schedule, confirm, and carry out your repair or diagnosis visit.
- To contact you about your booking — confirmations, technician ETA, and follow-ups within the warranty period.
- To maintain a service history in case you need a repeat visit or warranty claim.
- To improve our services and this website based on aggregated, non-identifying usage patterns.
- To comply with applicable legal or regulatory requirements.
We do not use your contact details for unrelated marketing without your consent, and we do not sell your personal data to third parties.
4. WhatsApp & phone contact
Our contact form is designed to open a pre-filled message in WhatsApp, which you then choose to send. This means:
- The message content is composed in your own browser and only leaves your device once you tap send inside WhatsApp.
- Once sent, that conversation is subject to WhatsApp's own privacy policy and security practices (including any end-to-end encryption WhatsApp provides), in addition to this policy.
- Call recordings, if made for training or dispute-resolution purposes, are retained only as long as needed for that purpose and are not shared outside our service team.
6. Third-party services
We may use trusted third-party tools to run this website and communicate with you, including:
- Website analytics (e.g. Google Analytics) — to understand site traffic in aggregate.
- WhatsApp Business — to receive and respond to service requests.
- Maps/location services — to help estimate technician travel time to your area.
These providers process data under their own privacy policies; we only share the minimum information needed for them to perform their function for us.
8. Data security
We take reasonable technical and organisational measures to protect the information you share with us, including limiting access to booking and contact data to staff who need it to deliver the service. No method of transmission or storage is 100% secure, so while we work to protect your data, we cannot guarantee absolute security.
9. Data retention
We retain booking and service history for as long as reasonably needed to support warranty claims (typically up to 12 months after a repair) and for basic business records thereafter, unless you request earlier deletion as described below.
10. Your rights
Under India's Digital Personal Data Protection Act, 2023 and applicable rules, you have the following rights over your personal data:
| Right | What it means |
|---|---|
| Access | Ask what personal data we hold about you. |
| Correction | Ask us to correct inaccurate or outdated details. |
| Erasure | Ask us to delete your data once it's no longer needed for service/warranty purposes. |
| Withdraw consent | Opt out of non-essential communications at any time. |
| Grievance redressal | Raise a concern with us directly using the contact details below. |
To exercise any of these rights, contact us using the details in Section 13 — we aim to respond within a reasonable timeframe.
11. Children's privacy
Our services are intended for adults booking home appliance repairs. We do not knowingly collect personal data from children, and this website is not directed at children.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of our services after an update means you accept the revised policy.
13. Contact us
If you have questions about this Privacy Policy or how your data is handled, reach out:
HobChimneyRepair Mumbai
☎ 1800-267-1544 (Toll-Free) 💬 +91 90764 65746 (WhatsApp) ✉ chimneyhobrepairservice@gmail.comMumbai, Maharashtra, India · Open 8 AM – 8 PM, 7 days a week